Shipping Policy

Processing Time

All orders are processed within [1–3 business days] after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we're experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there's a significant delay.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow [24–48 hours] for tracking information to update after it's issued.

Shipping Destinations

We currently ship to: [list countries/regions, or "domestically within Egypt"

Customs, Duties & Taxes (International Orders)

For international orders, customers are responsible for any customs fees, import duties, or taxes charged by their destination country. These are not included in the shipping cost or product price and are collected by the carrier or customs office upon delivery.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us at [your support email] if you need help.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] — we can only make changes before the order has shipped.

Contact Us

Questions about your shipment? Reach out to us