Refund Policy
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- It must be in the original packaging with all tags attached
- You must have proof of purchase (order number or receipt)
Certain items are final sale and not eligible for return, including:
- Sale/clearance items marked as final sale
- Gift cards
- [Add any other exceptions — e.g. underwear, swimwear, custom/personalized items]
How to Start a Return
To start a return, contact us with your order number and reason for return. We'll respond with instructions on where to send your item(s).
Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within [7 days] of delivery at [your support email]with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. If approved, you'll be automatically refunded on your original payment method within [5–10 business days]. Please note your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to exchange an item is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Shipping Costs
- Return shipping costs are the customer's responsibility, unless the item was damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
Contact Us
If you have any questions about our refund policy, contact us